Info@fibrasnaturalescanarias.com +34 611 02 91 12
PRIVACY POLICY · YOUR SECURE DATA
INFORMATION IN COMPLIANCE WITH THE PERSONAL DATA PROTECTION REGULATION
In Europe and in Spain there are data protection regulations designed to protect your personal information that are mandatory for our entity.
For this reason, it is very important for us that you fully understand what we are going to do with the personal data that we request. In this way, we will be transparent and give you control of your data, with simple language and clear options that will allow you to decide what we will do with your personal information. Please, if you have any questions after reading this information, do not hesitate to ask us.
Thank you very much for your help.
ABOUT US?
Our name: FIBRAS NATURALES CANARIAS SL
Our CIF/NIF: B16837304
Our main activity: Valorization
Our address: Camino El Sobradillo S/N. 35469. Gáldar Technology Park.
Our contact email address: info@fibrasnaturalescanarias.com
Our web pages: fibranaturalescanarias.com
We are at your disposal, do not hesitate to contact us.
WHAT ARE WE GOING TO USE YOUR DATA FOR?
In general, your personal data will be used to be able to relate to you and to be able to provide you with our services, also including electronic commerce, also known as e-commerce, consisting of the purchase and sale of products or services through electronic means.
Likewise, they can also be used for other activities, such as sending you advertising or promoting our activities.
WHY DO WE NEED TO USE YOUR DATA?
Your personal data is necessary to be able to relate to you and to be able to provide you with our services, including electronic commerce. In this sense, we will put at your disposal a series of boxes that will allow you to decide in a clear and simple way about the use of your personal information.
All the information that we require will be used to contribute to the correct development of the relationship of sale of products that unites us with you. Data such as addresses or telephone numbers, which at first appear to be unrelated to electronic commerce activity, will be used solely to ensure that you can enjoy the products purchased through this website.
The information you provide us must be truthful so that the electronic commerce services can be provided in a consistent and effective manner. It would also be interesting for you to update the information you provide us at all times to avoid future errors or confusion that could disrupt the correct provision of services.
WHO WILL KNOW THE INFORMATION WE ASK FOR?
In general, only the personnel of our entity that is duly authorized may have knowledge of the information that we request. Similarly, those entities that need to have access to it so that we can provide our services may have knowledge of your personal information.
HOW ARE WE GOING TO PROTECT YOUR DATA?
We will protect your data with effective security measures based on the risks involved in the use of your information.
For this, our entity has approved a Data Protection Policy and annual controls and audits are carried out to verify that your personal data is safe at all times.
Notwithstanding the foregoing, you must maintain the utmost confidentiality in relation to your access codes, adopting all necessary measures so that they are not used by unauthorized third parties.
WILL WE SEND YOUR DATA TO OTHER COUNTRIES?
In the world there are countries that are safe for your data and others that are not so safe. For example, the European Union is a secure environment for your data. Our policy is not to send your personal information to any country that is not safe from the point of view of protecting your data.
In the event that, in order to provide you with the service, it is essential to send your data to a country that is not as safe as Spain, we will always request your permission in advance and apply effective security measures that reduce the risks of sending your information. personnel to another country.
FOR HOW LONG WILL WE KEEP YOUR DATA?
We will keep your data during our relationship and as long as we are required by law. Once the applicable legal deadlines have expired, we will proceed to eliminate them in a safe and environmentally friendly way.
WHAT ARE YOUR DATA PROTECTION RIGHTS?
You can contact us at any time to find out what information we have about you, rectify it if it is incorrect and delete it once our relationship has ended, if this is legally possible. You also have the right to request the transfer of your information to another entity. This right is called “portability” and may be useful in certain situations.
To request any of these rights, you must make a written request to our address, along with a photocopy of your DNI, in order to identify you.
To learn more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.aepd.es).
CAN YOU WITHDRAW YOUR CONSENT IF YOU CHANGE YOUR MIND AT A LATER TIME?
You can withdraw your consent if you change your mind about the use of your data at any time.
Thus, for example, if you were once interested in receiving advertising for our products or services, but you no longer wish to receive advertising, you can notify us through the opposition to treatment form available at the offices of our entity.
IF YOU UNDERSTAND THAT YOUR RIGHTS HAVE BEEN DISREGARDED, WHERE CAN YOU MAKE A CLAIM?
In case you understand that your rights have been neglected by our entity, you can file a claim with the Spanish Data Protection Agency, through any of the following means:
Electronic office:
Mailing address:
Spanish Data Protection Agency
C/ Jorge Juan, 6
28001-MadridVia telephone:
Phone 901 100 099
Phone 91 266 35 17
Filing a claim with the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or solicitor is not necessary.
WILL WE CREATE PROFILES ON YOU?
Our policy is not to create profiles on the users of our services.
However, there may be situations in which, for the purposes of providing the service, commercial or otherwise, we need to create profiles of information about you. An example could be the use of your purchase history or services to be able to offer you products or services adapted to your tastes or needs.
In such a case, we will always keep you informed in advance and apply effective security measures that protect your information at all times from unauthorized persons who intend to use it for their own benefit.
WILL WE USE YOUR DATA FOR OTHER PURPOSES?
Our policy is not to use your data for purposes other than those we have explained to you. If, however, we need to use your data for different activities, we will always request your permission beforehand through clear options that will allow you to decide on the matter.